Replacing 5 fragmented WFM tools at Iris Telehealth to forecast better
Iris Telehealth replaced 5 fragmented WFM tools with Untether — 90% less scheduling time and +11% revenue across 325 hospitals.
Results at a glance
- +11% increase in revenue driven by better forecasting and provider utilization
- 90% reduction in scheduling time through automated scheduling
- 5 fragmented WFM tools replaced with a single platform
- Partnership expanded to 325 hospitals served through Iris
About Iris Telehealth
Iris Telehealth staffs psychiatrists and behavioral health providers for 75 health systems across 325 hospitals — a clinical workforce of 620 FTE providers supported by a 70-person operations team. Iris runs on Epic for EHR and ADP for HRIS, delivering mental health care into some of the largest health systems in the country, including CommonSpirit, Geisinger, Allina Health, and SSM Health.
The challenge: 5 tools, rigid schedules, blind forecasting
Scheduling psychiatrists across 75 health systems means matching providers by skills, state licensure, credentials, and location — constraints Iris's existing tools couldn't handle. The workarounds piled up into five fragmented workforce management tools that were difficult to maintain and didn't talk to each other.
Worse, forecasting was nearly blind. Limited visibility into upcoming demand meant care gaps and long patient wait times — the exact outcomes a behavioral health staffing partner can't afford.
The solution: one platform, automated scheduling, real-time forecasts
Untether consolidated Iris's workforce management into a single platform built around their real constraints:
- Automated scheduling that natively handles skills, credentials, and state licensure — cutting scheduling time by 90%
- Real-time demand forecasting that closed care gaps and gave operations visibility into where provider availability was needed most
- One system replacing five tools, eliminating the IT fragmentation and maintenance burden
The results
Better forecasting and scheduling efficiency translated directly into the metric that matters: revenue increased 11% as Iris saw more patients with the same workforce. Scheduling that once consumed the operations team now takes a tenth of the time.
The partnership has grown with the results — Iris signed additional contracts and partnered with Untether to extend the platform across the 325 hospitals it serves.
What's next
With workforce management unified and forecasting reliable, Iris is positioned to scale its behavioral health coverage into more health systems — with the operational visibility to know exactly where its providers create the most value.
