Privacy Policy

Last Updated:
10th April, 2023

This document outlines our Privacy Policy.

1. Introduction

Untether Labs respects the privacy of every person who visits our websites. This Privacy Policy outlines the information Untether Labs will collect and how we will use that information. This statement will also tell you how you can verify the accuracy of your personal data submitted to Untether Labs through our websites via computers, smart phones and other mobile devices, and how you can request that we delete or update your personal data. We have developed our privacy policy from industry guidelines and standards, and national laws and requirements. This Privacy Policy highlights our strong commitment to protect your privacy. Thanks again for placing your trust in Untether Labs.

2. About Untether Labs

Untether Labs is a leader in healthcare information technology solutions that advance clinical, financial and operational results.

Untether Labs is a global corporation based in the United States with international offices, employees, and operations. You can find information on how to contact us below in Section 14, and you can find a listing of our office locations here. Throughout this Privacy Policy, “Untether Labs” refers to Untether Labs Inc, including its affiliated companies and subsidiaries (also referred to as “we” and “us”). Many of the services which Untether Labs provides to its clients are provided as a processor, which means that the client remains primarily responsible for your information.  In these instances, we may redirect any inquiries about our use of your information to the client.

3. Information We Collect

Untether Labs’ primary goal in collecting personal data from you is to give you a meaningful, enjoyable and customized experience while using our websites and to allow us to develop new products and services that are relevant to visitors like you. Personal data also allows us to provide services and features that most likely meet your needs, and to customize our service to make your online experience smooth and efficient.

Personal data

To provide access to certain information on our websites, we need to collect certain personal data identifying who you are, your e-mail address, phone number and your mailing address. Visitors may also be asked to select a user ID and password. If you opt not to provide your personal data, you can still access our websites; however, you may be unable to gain access to certain information.


Aggregate and statistical data

Untether Labs may collect certain aggregate data called web log information (such as your web browser, operating system, pages visited, mobile device information if applicable, etc.) and use cookies when you visit sites. For instance, when you visit one of our sites, our web server will automatically recognize some non-personal data, including but not limited to the date and time you visited our site, the pages you visited, the referrer (the website you came from), the type of browser you are using (e.g. Internet Explorer, Mozilla), the type of operating system you are using (e.g., Windows or Mac OS), and the domain name and address of your Internet service provider. Neither the web log information nor cookies collect any personal data. They do not contain personal data, such as your name or e-mail address, and in no way are used to identify our users. You can find out more about our cookies here.


4. Sensitive Information

We will not collect sensitive information through our websites unless it is required.  We ask that you not send us or share any sensitive personal data (e.g., government-issued or financial account numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, genetic, or biometric data, criminal background or trade union membership) unless we specifically request this information.

5. Children’s Information

Untether Labs’ website is not directed to minors. If you believe that we have mistakenly or unintentionally collected personal data of a minor through our website without appropriate consent, please notify us as detailed in our Contact Information section below so that we may immediately delete the information from our servers and make any other necessary corrections.

6. How we use your Information

Personal data

We use personal data about you to improve our marketing and promotional efforts; to statistically analyze site usage; to improve our content and product offerings; and to customize our sites' content, layout and services. We may also use your personal data to deliver information to you that, in some cases, is targeted to your interests, new services and promotions. We believe these uses allow us to improve our site and better tailor it to meet our visitors' needs. Untether Labs may combine non-personal data collected automatically (e.g., through web log data) with your previously submitted personal data.

Aggregate and statistical data

Untether Labs uses web log information (such as your web browser, operating system, pages visited, etc.) to help us design our website, to identify popular features, and for other managerial purposes. However, web logs may be used if necessary to help identify any person attempting to break into or damage our website. We may share web log information with law enforcement agencies if we believe that we have evidence of a violation of computer security or related laws.


7. Legal Basis of Processing

We collect and process (i.e. use) personal data about you where we have lawful bases.  In a majority of the cases, processing will be justified on the basis of:


In specific situations, we can collect and process your data with your consent.

When collecting your personal data, we will make clear to you which data is necessary in connection with a particular service.

Contractual obligations

In certain circumstances, we need customers’ personal data to comply with our contractual obligations.

Legal compliance

If the law requires us to, we may need to collect and process your data.

Legitimate interest

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.


8. How We Protect Your Information

Untether Labs is committed to keeping the data you provide us secure and will take reasonable precautions to protect your personal data from loss, misuse or alteration. Vendors, contractors, or partners of Untether Labs who have access to your personal data in connection with providing services for Untether Labs are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for us. When necessary, we use secure connections on our web sites to protect information during its transmission. Access to your personal data is password-protected and we regularly monitor our system for possible vulnerabilities and attacks.

9. How Long We Retain your Information

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymized, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

10. How We May Share Your Information

Except as stated below, we will not share, trade or sell personal data of our visitors for use by any business. However, aggregated and statistical data from our visitors may be shared with our partners in a manner that does not identify you personally. For example, we may let a partner know that approximately "75% of our visitors use high speed connections or access our site after 7pm." We may share personal data with service providers or contractors that perform services for us and act at our direction. The services they provide may include such activities as direct mailing, fulfillment services, or e-mail campaigns. When you have agreed to receive such services,  we also may share personal data with our business partners that provide joint offerings with us. When we do so, such business partners are restricted in using your data to provide the services you’ve agreed to.

Untether Labs may share your personal data with any person or company that acquires Untether Labs’ business or any portion of the Untether Labs business to which your personal data relates. Untether Labs will ensure that any person or company to which your personal data is transferred agrees to abide by the same privacy obligations as Untether Labs. Untether Labs also reserves the right to share personal data to respond to duly authorized information requests of governmental authorities or where required by law.  We may also share personal data in responding to requests from law enforcement officials, government bodies or judicial authorities to address matters of personal or public safety, national security, litigation, investigations (including data security incident investigations), and other legal matters where the data is pertinent.

11. Cross-Border Data Transfers

Untether Labs operates international offices and has developed global data privacy and security practices designed to ensure that your personal data is appropriately handled and protected. Please note that personal data may be transferred, accessed and stored globally as necessary for the uses and disclosures stated above in accordance with this policy. By providing your personal data to Untether Labs you consent to Untether Labs transferring your personal data to its affiliates globally and to third party entities that provide services to Untether Labs.

For transfers of personal data between Untether Labs and its global affiliates as described above, Untether Labs maintains an intracompany data transfer agreement to ensure the adequate protection of your personal data. 

12. Third-party Websites

Our websites may provide, or third parties may provide, links to other World Wide Web sites or resources. This Privacy Policy applies only to our websites. It does not apply to services offered by third parties, including websites and other online services to which our websites may display links. When you click on such links, you may be visiting websites or interactive services operated by third parties, who have their own information collection practices. We do not have control over how any third party collects or uses information, so we recommend that you review their privacy policies to learn of their practices.

13. Your Rights Over Your Information

If you are a California resident, you may be afforded certain additional rights under the California Consumer Privacy Act of 2018 regarding our use of your personal information. To learn more about your California privacy rights, visit our CALIFORNIA PRIVACY NOTICE.

14. Contact Information

We hope this Privacy Policy has been helpful in explaining how we handle your personal data and your rights to control it.

If you have any questions that we have not answered, please contact our Data Protection Officer who will be pleased to help you:

Email us at Privacy (at) Untether Labs (dot) com

Or write to us at:

Untether Labs Inc

Attn: Privacy Officer

250 King Street

Unit 900

San Francisco, California, USA



15. Updates

Untether Labs may update this Privacy Policy from time to time.  Any changes we make will become effective when we post the modified Privacy Policy on our websites.  We encourage you to check this Privacy Policy regularly for changes. If we make any material changes to this Privacy Policy, we may notify you before they take effect either through our websites or by sending you an email.  Please see the date noted below for the latest revision date.  Your continued use of our websites following any changes to this Privacy Policy indicates your consent to the practices described in the revised Privacy Policy.