Answering margin and care-gap questions in seconds, not report cycles

Results at a glance

• Operations works in the product 3-6 hours a day
• Margin, care-gap, and staffing questions answered in plain language
• Bonuses on hard-to-fill shifts priced and picked up automatically
• Real-time alerts on gaps and risk

About Iris Telehealth

Iris Telehealth staffs psychiatrists and behavioral health care teams for 75 health systems across roughly 300 hospitals, delivering 24/7 telepsychiatry into emergency and inpatient departments.

The pain

The answers were buried where the team couldn't reach them. Knowing where margin was slipping, where a care gap was opening, or where to add people meant digging through systems and building a report.

Filling a hard shift took too long. Standing up a bonus to cover a difficult shift was a manual call — and by the time it posted, the gap had already reached patients.

No early warning. Problems surfaced only after they had cost coverage or margin.

"Where are my care gaps? Where do I need more people? Which shifts should I incentivize?" — questions that used to mean a manual data pull every time.

The challenge

Iris's operations team lives in the schedule three to six hours a day and has to act on margin and coverage in real time, not reconstruct it after the fact.

The solution

Operations asks, in plain language, where margin is leaking or where a gap is opening — and gets the answer in seconds. Then they act in the same place: put a bonus on a hard-to-fill shift, and a care team member picks it up. Alerts flag gaps and risk as they appear.

The impact

Decisions that used to require a manual analysis happen in seconds, hard-to-fill shifts get priced and filled before patients feel the gap, and the team catches coverage and margin issues early instead of after the damage is done.